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E-government and changes in the public sector: the case of Greece

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posted on 2023-06-09, 01:43 authored by Dimitra PetrakakiDimitra Petrakaki
During the past few decades, many governments around the globe have orchestrated e-government projects in order to improve the way they operate and provide public services to citizens. Apart from the opportunities they open up, e-government projects bring about changes in the well-established practices of the public sector. This paper illustrates some of these changes by exploring a Greek e-government initiative. As the case illustrates, e-government requires an output orientation and business-like behavior from officials, enables constant electronic control, and leads to the standardization of official’s knowledge. Drawing upon these changes, we propose a framework of the transformations that e-government brings about in the work roles, nature of work, forms of knowledge, modes of control, and source of accountability of officials.

History

Publication status

  • Published

Publisher

Springer

Volume

267

Page range

213-227

Pages

388.0

Book title

Information technology in the service economy: challenges and possibilities for the 21st century

Place of publication

Boston

ISBN

9780387097671

Series

IFIP - the international federation for information processing

Department affiliated with

  • Business and Management Publications

Full text available

  • No

Peer reviewed?

  • Yes

Editors

M Barrett, J DeGross, E Davidson, C Middleton

Legacy Posted Date

2016-06-17

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