FedCSIS 2019-Paper75-FinalDraft.pdf (388.76 kB)
Exploring determinants of M-Government services: a study from the citizens’ perspective in Saudi Arabia
conference contribution
posted on 2023-06-09, 18:30 authored by Mohammed Alonazi, Natalia BeloffNatalia Beloff, Martin WhiteMartin WhiteThe government of Saudi Arabia has adopted MGovernment for the effective delivery of services. One advantage that it offers is unique opportunities for real-time and personalized access to government information and services. However, a low adoption rate of m-Government services by citizens is a common problem in Arab countries, including Saudi Arabia, despite the best efforts of the Saudi government. Therefore, this paper explores the determinants of citizens’ intention to adopt and use m-Government services, in order to increase the adoption rate. This study was based on the Mobile Government Adoption and Utilization Model (MGAUM) that was developed for the purpose. Data was collected, and the final sample consisted of 1,286 valid responses. The descriptive analysis presented in this paper indicates that all the proposed factors in our MGAUM model were statistically significant in influencing citizens’ intention to adopt and use m-Government services.
History
Publication status
- Published
File Version
- Accepted version
Journal
Federated Conference on Computer Science and Information SystemsPublisher
Institute of Electrical and Electronics EngineersEvent name
14th Federated Conference on Computer Science and Information SystemsEvent location
Leipzig, GermanyEvent type
conferenceEvent date
1-4 September, 2019Place of publication
GermanyDepartment affiliated with
- Informatics Publications
Research groups affiliated with
- Creative Technology Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2019-07-25First Open Access (FOA) Date
2019-07-25First Compliant Deposit (FCD) Date
2019-07-24Usage metrics
Categories
No categories selectedKeywords
Licence
Exports
RefWorks
BibTeX
Ref. manager
Endnote
DataCite
NLM
DC