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Value-in-use of e-maintenance in service provision: survey analysis and future research agenda

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conference contribution
posted on 2023-06-09, 14:02 authored by Maria HolgadoMaria Holgado, Marco Macchi, Luca Fumagalli
Servitisation strategies entail many benefits to manufacturing industry. In this context, e-maintenance can bring support to new industrial services by enhancing the effectiveness of service delivery processes, thus, improving the ultimate benefits obtained by service provision. This article presents a study on the value-in-use that different technological innovations can offer to maintenance service provision. The final results of a survey capturing experts’ knowledge into a method for value analysis are discussed and eventually a future research agenda is suggested to investigate further how the use of e-maintenance technologies can potentiate the value-in-use of industrial service provision.

History

Publication status

  • Published

File Version

  • Accepted version

Journal

IFAC-PapersOnLine

ISSN

2405-8963

Publisher

Elsevier

Issue

28

Volume

49

Page range

138-143

Event name

3rd IFAC Workshop on Advanced Maintenance Engineering, Services and Technology AMEST 2016:

Event location

Biarritz, France

Event type

conference

Event date

19—21 October 2016

Department affiliated with

  • Business and Management Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date

2018-08-03

First Open Access (FOA) Date

2018-08-03

First Compliant Deposit (FCD) Date

2018-08-02

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