e-business service in the UK telecommunication industry PPC.pdf (1.08 MB)
An investigation into E-business service in the UK telecommunication manufacturing industry
journal contribution
posted on 2023-06-09, 04:35 authored by Ying Yang, Biao YangBiao Yang, Paul Humphreys, Ronan McIvor, Trevor CaddenNowadays, suppliers’ product and service quality has risen in importance with a manufacturer’s push to develop core competencies and capitalise on global operations and markets. However, due to the complex features of business service, suppliers are facing significant challenges in providing service effectively and developing business collaboration. This is further complicated by the development of information and communication technologies (ICTs). This paper thus attempts to investigate the factors influencing buyers’ e-service (EBS) requirements and the impact of these requirements on business collaboration. Based on a questionnaire survey with 500 UK telecommunication manufacturers, this research identifies buyers’ different EBS requirements for different types of suppliers and the impact of ICTs on EBS requirements. While for suppliers our findings provide insights into buyers’ EBS requirements, they can help buyers to develop appropriate supplier selection criteria. The findings also contribute to a better understanding of the development of buyer and supplier business collaboration.
History
Publication status
- Published
File Version
- Accepted version
Journal
Production Planning and ControlISSN
0953-7287Publisher
Taylor & FrancisExternal DOI
Issue
3Volume
28Page range
256-266Department affiliated with
- Business and Management Publications
Full text available
- Yes
Peer reviewed?
- Yes