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Preliminary evaluation of the engagement and effectiveness of a mental health chatbot
Version 2 2023-06-12, 09:35
Version 1 2023-06-09, 22:13
journal contribution
posted on 2023-06-12, 09:35 authored by Kate Daley, Ines Hungerbuehler, Kate CavanaghKate Cavanagh, Heloisa Garcia Garcia Claro, Paul Alan Swinton, Michael KappsBackground: Mental health difficulties are highly prevalent, yet access to support is limited by barriers of stigma, cost, and availability. These issues are even more prevalent in low- and middle-income countries, and digital technology is one potential way to overcome these barriers. Digital mental health interventions are effective but often struggle with low engagement rates, particularly in the absence of human support. Chatbots could offer a scalable solution, simulating human support at a lower cost. Objective: To complete a preliminary evaluation of engagement and effectiveness of Vitalk, a mental health chatbot, at reducing anxiety, depression and stress. Methods: Real world data was analyzed from 3,629 Vitalk users who had completed the first phase of a Vitalk program (“less anxiety,” “less stress” or “better mood”). Programs were delivered through written conversation with a chatbot. Engagement was calculated from the number of responses sent to the chatbot divided by days in the program. Results: Users sent an average of 8.17 responses per day. For all three programs, target outcome scores reduced between baseline and follow up with large effect sizes for anxiety (Cohen's d = -0.85), depression (Cohen's d = -0.91) and stress (Cohen's d = -0.81). Increased engagement resulted in improved post-intervention values for anxiety and depression. Conclusion: This study highlights a chatbot's potential to reduce mental health symptoms in the general population within Brazil. While findings show promise, further research is required.
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Publication status
- Published
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- Published version
Journal
Frontiers in Digital HealthISSN
2673-253XPublisher
Frontiers MediaExternal DOI
Volume
2Page range
1-7Article number
a576361Department affiliated with
- Psychology Publications
Full text available
- Yes
Peer reviewed?
- Yes
Legacy Posted Date
2020-11-19First Open Access (FOA) Date
2020-11-19First Compliant Deposit (FCD) Date
2020-11-18Usage metrics
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