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Services innovation and the transformation of work: the case of UK telecommunications.
journal contribution
posted on 2023-06-08, 00:58 authored by Marcela Miozzo, Matias RamirezMatias RamirezThe paper establishes that generalizations for manufacturing do not necessarily carry over into network-based services. It relates work practices to competencies, showing that for the case o BT, change has ranged from deskilling in call-centre operations to upskilling in R&D departments, so that no simple overall pattern emerges. Dr Ramirez did all of the case study, the literature survey, etc., based on the research for his own PhD.
History
Publication status
- Published
Journal
New Technology, Work and EmploymentISSN
0268-1072Publisher
WileyExternal DOI
Issue
1Volume
18Page range
62-79Pages
18.0Department affiliated with
- SPRU - Science Policy Research Unit Publications
Full text available
- No
Peer reviewed?
- Yes