University of Sussex
A Real-Time IVR Platform for Community Radio.pdf (738.78 kB)

A real-time IVR platform for community radio

Download (738.78 kB)
posted on 2023-06-09, 20:08 authored by Konstantinos Kazakos, Siddhartha Asthana, Madeline Balaam, Mona Duggal, Amey Holden, Limalemla Jamir, Nanda Kishore Kannuri, Saurabh Kumar, Amarendar Reddy Manindla, Subhashini Arcot Manikam, GVS Murthy, Papreen NaharPapreen Nahar, Peter Phillimore, Shreyaswi Sathyanath, Pushpendra Singh, Meenu Singh, Pete Wright, Deepika Yadav, Patrick Olivier
Interactive Voice Response (IVR) platforms have been widely deployed in resource-limited settings. These systems tend to afford asynchronous push interactions, and within the context of health, provide medication reminders, descriptions of symptoms and tips on self-management. Here, we present the development of an IVR system for resource-limited settings that enables real-time, synchronous interaction. Inspired by community radio, and calls for health systems that are truly local, we developed "Sehat ki Vaani". Sehat ki Vaani is a real-time IVR platform that enables hosting and participation in radio chat shows on community-led topics. We deployed Sehat ki Vaani with two communities in North India on topics related to the management of Type 2 diabetes and maternal health. Our deployments highlight the potential for synchronous IVR systems to offer community connection and localised sharing of experience, while also highlighting the complexity of producing, hosting and participating in radio shows in real time through IVR. We discuss the relative strengths and weaknesses of synchronous IVR systems, and highlight lessons learnt for interaction design in this area.


Publication status

  • Published

File Version

  • Published version

Page range


Presentation Type

  • paper

Event name

2016 CHI Conference on Human Factors in Computing Systems

Event location

San Jose, California, United States

Event type


Event date

7 May 2016 – 12 May 2016

Book title

Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems - CHI '16

Department affiliated with

  • BSMS Publications

Research groups affiliated with

  • Brighton and Sussex Centre for Global Health Research Publications

Full text available

  • Yes

Peer reviewed?

  • Yes

Legacy Posted Date


First Open Access (FOA) Date


First Compliant Deposit (FCD) Date


Usage metrics

    University of Sussex (Publications)


    No categories selected



    Ref. manager